Shipment Service Contractors
To guarantee a rapid and smooth shipment of your order we work with the competent service contractor DHL.
Our products can be shipped to addresses in Germany as well as to addresses in countries named in the table below (with the exception of Switzerland – see further below for more information).
Delivery charges in Germany amount to 4,95€. Orders that exceed 50 € will be sent free of charge.
The delivery charges for other countries are as follows:
|shipping country||delivery costs|
|Czech Republic||18.95 €|
|Great Britain||11,95 €|
|Norway||14,95 € (excl. duty)|
|United States of America||35,00 €|
***A purchase of Carl Mertens products is possible using the services of MeinEinkauf.ch. Please register under www.MeinEinkauf.ch. Please note that a purchase on account is not possible. Customs duties are not included!
The delivery time in Germany amounts to 1-3 working days. If you used the payment option prepayment, your order will be sent after the incoming of the amount – please take into consideration the usual processing time at the bank.
Where is my order?
You can be informed about your order’s status at any time by logging into your customer’s account.